Privacy policy

Panda Wood takes the privacy of its customers very seriously. We are committed to protecting the personal information of users of our website, pandawood.ca, as well as anyone who contacts us by e-mail, telephone or any other means of communication.

1. Purpose

The purpose of this privacy policy is to inform individuals about:

• How Panda Wood collects, holds, uses, discloses and protects personal information, whether by telephone, e-mail or on our website.
• The types of information we collect.
• Your rights regarding this information.

When we refer to “personal information”, this includes any information that can directly or indirectly identify a natural person, such as name, postal address, e-mail address, contact details, location data, age, IP address, etc.

The term “processing” of personal information includes all operations such as storing, collecting, accessing, using, disclosing, transmitting, communicating, destroying and anonymizing personal information, whether on our computer systems or in traditional paper documents.

2. Scope of the policy

The policy applies to the processing of personal information of website users and, more generally, of customers, suppliers, business partners and the public in the course of our marketing, commercial or organizational activities.

If you have not already done so, we recommend that you read the policy carefully before using our website or providing us with any personal information. If you do not agree with its terms, please stop using our website and do not provide us with any personal information. We also recommend that you consult the policy regularly, as it may be modified or updated at our discretion.

3. What personal information do we collect about you and for what purpose?

In the course of your interaction with us, we may collect various types of personal information. Here are some examples of the purposes for which we collect personal information and examples of information collected for these purposes.

Customer service

We collect your information for several reasons:

• To identify you when you communicate with us voluntarily, in order to prevent errors and fraud.
• To provide requested services and answer your questions.
• To process orders and ensure proper delivery.
• To monitor the quality of customer service and properly train PandaWood employees.
• To respond to your requests for information about our products and services.

Where identifying data is required to respond to your request, this may include:

• Phone
• Email
• Online form, when you request specific information about our products and services via our website.

The types of information collected include:

• First and last name
• Email
• Postal address
• Zip code
• Phone number
• Content of service request or discussion with Panda Wood

Navigation on our website

We collect information necessary to:

• Operate the website
• Improve the efficiency and performance of our website
• Maintain content tailored to your preferences and interests
• Support marketing and advertising activities

When you browse our website and social networks, information regularly shared by your browser includes:

• IP address
• Age
• Gender
• Language
• Zip code
• Accessibility
• Data on preferences

We always obtain your consent, unless the law allows us to do otherwise.

When we obtain your consent:

We seek your consent before collecting, using or disclosing your personal information. In some cases, the law allows us to assume that we have your consent or it exempts us from obtaining it.

How we obtain your consent:

We may obtain your consent in a number of ways: In writing, by presenting you with a consent form; Verbally, by obtaining your agreement orally; By telephone, including by automated message, where appropriate; Electronically or digitally, through clicks of consent or check boxes on our online platforms.

Duration and scope of your consent:

Your consent is valid for the period necessary to achieve the specified purposes. After that, it remains in force to satisfy our legal retention obligations. Your consent applies only to the purposes clearly communicated. For any new use of your personal information, we will ask for your consent again, except in the cases described in the following section.

When we do not obtain your consent:

In certain specific situations where permitted by law, we may use your personal information without obtaining your consent. This may include: Where the use is for your benefit or is consistent with the original purpose of collection; Where the use or disclosure of the information is necessary to comply with our legal obligations, such as complying with a court or government agency order, preventing or detecting fraud, or in connection with an investigation.

5. How do we protect personal information?

We comply with privacy legislation, in particular the Civil Code of Québec and the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1).

• We have implemented technical, administrative and physical security measures to protect your personal information, taking into account its sensitivity and use. For example, we have information security policies, including guidelines for the retention and destruction of personal information.
• We choose suppliers who apply adequate measures to protect personal information.
• We use reasonable means to protect our website and limit access to personal information to authorized persons only.
• We maintain a strict policy against the unauthorized disclosure or use of personal information and train our employees accordingly. Violations of this policy will result in disciplinary action.

6. Where do we store your personal information?

Your personal information is stored on secure servers located in Québec, which benefit from strict provincial data protection laws. These servers use advanced security measures, such as firewalls, data encryption and continuous monitoring. Our storage service providers also meet these high standards, ensuring the security and legal compliance of your personal information.

7. Sharing your personal information with third parties

We may share your personal information with third parties we have engaged to provide services on our behalf, as instructed by us.

IT service providers offering technology services and platforms

• To operate our website and to help us collect, analyze and evaluate our information or to provide other support services;
• To host and support our website.

Business partners (marketing/information technology)

• To analyze the results of raw data collected by web tracking tools and other related forms (e.g.: Google Analytics);
• To recommend improvements to the support, maintenance and evolution of our systems and technological platforms;
• To enable us to offer various related and value-added services to our customers, candidates and employees.

Data processing and storage companies

• To host operational data relating to customer information management

Suppliers offering support in processing your online orders, including transport and delivery services

• To communicate customer information in order to prepare, process and ship your online order.
• To ensure the security of the purchase transaction.

Law enforcement agencies

We may be required to share your personal information under applicable law, for example, pursuant to a court order. Before sharing this information, we will consult our lawyers and, if possible, inform you. We may also share your personal information with law enforcement agencies to prevent or detect crime. We reserve the right to report any crime related to your relationship with Panda Wood.

Government Agencies

We share your personal information with government agencies when required by law, for example:

• For tax purposes;
• To respond to subpoenas, court orders or requests for information from administrative bodies;
• To enforce our contract or property rights;
• To protect ourselves or others;
• When required or otherwise permitted by law.

8. Your rights

Change your consent:

You may change your consent to the collection, use, disclosure and retention of your personal information, subject to certain limitations.

Consent to do business with us : Withdrawing this consent may prevent us from offering you our products and services in the future. However, we may be required to retain some of your personal information to meet our contractual and legal obligations.

Accessing and correcting your personal information:

You have the right to access, correct or update your personal information, and to receive a copy in a structured and commonly used format, such as a PDF file. You can also request the removal of personal information that has been publicly disseminated, for example on social media.

Steps for processing a request :

• Send a detailed written request to the Privacy Officer (contact details in section 9).
• We will process your request within 30 days of receipt and inform you of any charges for transcription, reproduction or transmission of your information.
• You will receive our reply in writing.
• You may request that a hyperlink linked to your name be made accessible or inaccessible in a search engine, under certain conditions.

COMPLAINTS :

In the event of a dispute or complaint concerning the protection of personal information, consult our Dispute and Complaint Handling Policy, available on our website at the bottom of the page under “Complaint Handling and Dispute Resolution Policy” or on request:

• By email : administration@gmdistribution.ca
• By phone : 1 844 533 7978

9. Questions or comments?

If you have any questions or comments, please contact our Privacy Officer. This person ensures that we comply with the rules described on this page and with the law.

To contact our Privacy Officer, please fill out our form or write to us at the following address:

• Christopher Gagné
• 788, rue Moeller Granby (Québec) J2G 8L1

10. Cookie policy

On our website, we use cookies to provide you with personalized information and enhance your online experience.

What are cookies?

Cookies are small data files stored on your computer or mobile device when you visit websites, including our site. They play an essential role in the operation and enhancement of your online experience.

These cookies perform various functions:

• Necessary: The “necessary” cookies we use are essential for the proper functioning of our website and cannot be deactivated. These cookies are designed to ensure that our site functions correctly and reliably, enabling various crucial features. They ensure compliance with specific legal and regulatory standards, which is essential for operation in accordance with current requirements. In addition to ensuring compliance, these cookies play an important role in personalizing your browsing experience. They enable us to maintain your preferences and settings throughout your visit, ensuring consistent and personalized use of the site.
• Functional: They enable the website to remember your preferences, such as language settings or items added to your shopping cart, to offer a more personalized and fluid experience.
• Analytics and performance: They collect information about the browser you use and the pages you visit, which helps us understand how you interact with our site. This data enables us to improve our services and make the site more user- friendly.
• Advertising: Some cookies may be used to track your online activities in order to show you more relevant advertising based on your interests. You can manage or refuse these cookies according to your preferences.